Office Policies

 At Dr. Gordon Niles Orthodontics, we provide high quality, individualized orthodontic treatment to children, teenagers and adults living in and around Brighton, Howell, and Pinckney, MI. Whether you’re looking for an experienced orthodontist for your child or want to improve your own smile with Invisalign, we can meet all your family’s orthodontic needs in one convenient location. Find out more about our various office policies, including our hours of operation, mission, appointments and more below.

Office Hours

Our office is open to serve you, answer questions or schedule appointments during the following hours: 

Monday: 7:30 a.m. – 6:00 p.m.
Tuesday: 7:30 a.m. – 6:00 p.m.
Wednesday: 7:30 a.m. – 4:00 p.m.
Thursday: 7:30 a.m. – 5:00 p.m.
Friday: 8:30 a.m. – 12:30 p.m. (during summer)
               1:00 p.m. – 4:30 p.m. (during school year)

If you need to speak with us after hours, feel free to give us a call and leave a voicemail. We will return your call as soon as we can. In the case of an serious orthodontic emergency, visit your nearest emergency room. More common, mild orthodontic issues can likely be resolved by visiting our Emergencies page. 

Our Mission

We believe the success of our practice is based on providing uncompromised personal service and by:

  • Working closely with our patients and their family dentists to achieve the best possible occlusion (bite) and aesthetics (appearance), and maintain a healthy temporomandibular joint or TMJ (muscles and jaw joint).
  • Starting orthodontic treatment at the appropriate age, and using the latest treatment techniques to achieve exceptional result.
  • Treating our patients with the same warmth, concern, and respect which we and our families would expect.
  • Striving to continually educate our patients about their orthodontic treatment.
  • Listening and responding to our patients’ individual needs and requests.
  • Providing our patients with a comfortable environment so their treatment experience will be enjoyable and fun!

Appointments

Appointments are a vital part of your orthodontic treatment, as time has been reserved specifically for you. Please arrive on time for your appointments. If you are more than 15 minutes late, we may ask you to reschedule. We request a 24-hour notice if you need to cancel an appointment. We understand that sometimes unexpected things happen that may require you miss an appointment, and we do appreciate your cooperation. We’ll do our best to reschedule you as conveniently as possible. 

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage. You can visit our Financials page for more information.

Contact Your Brighton and Howell Orthodontist

At the office of Dr. Gordon Niles, it’s important to us that our patients enjoy the time they spend improving their smiles! We’re always happy to speak with you so please don’t hesitate to contact us with any questions you may have about our practice or the orthodontic treatments we provide. Our Brighton office can be reached at (810) 227-1950. We hope to see you soon!